Confidentiality and the protection of your personal information are at the heart of the concerns of « Osteopath Sheryl Hoo » which is why, through this Policy, we make every effort to ensure the security of your data and we intend to protect them in accordance with to the laws in force. This policy is intended to inform you of our practices regarding the collection, use and sharing of your personal information. It is intended to be in clear language in order to ensure informed consent from users.
By using our Site, you consent to the collection, use and processing of your personal data in accordance with this Privacy Policy.
1- Responsible for data protection
Law 25 requires the designation of a person responsible for the protection of personal information. For any questions or concerns regarding our personal information policy, or to exercise your rights relating to your personal data, please contact : Sheryl Hoo, osteopath and owner, 514-716-7835 or sherylh@osteosens.ca, 796 Walker Avenue, Montreal, QC, H4C 2H4.
2- Collection and use of data
« Osteopath Sheryl Hoo » may collect personal data about you when you use our services. We protect all personal information collected.
This data is used to make appointments online or by telephone, contact the client if necessary (in connection only with osteopathic services), assess the client’s needs, inform of the options and services offered, provide patient care. in a safe manner while respecting partial or total contraindications depending on the client’s health, carry out effective follow-up between each appointment, provide an insurance receipt in compliance with standards.
Among the personal information that may be collected and collected, without limitation:
- Full name, telephone number, postal address, date of birth, email address
- Occupations (work, leisure, sports)
- Health condition, medical history and medication
- Dates and duration of consultations as well as price paid for a service
3- Data protection and security
« Osteopath Sheryl Hoo » attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected.
- Online appointment booking system (coming soon): Your name, first name, telephone number, email address and type of treatment booked appear in the reservation information of the secure system. They are only used to track appointments online and to contact you (if necessary only) and only the owner has access to them.
- Telephone calls and voicemail: call history as well as messages left on the voicemail are deleted every 3 days maximum and only the owner has access to the phone protected by a security code.
- Any file or information on paper is kept in a filing cabinet placed in a restricted room where only the owner (Sheryl Hoo) has access to it. Documents will be destroyed by shredding after 5 years of disuse.
- Any other file or digital data is kept on a secure server and protected by a password known only to the owner. Data unused for 5 years will be destroyed. Adequate security measures are in place to ensure that your data is protected against unauthorized access, loss, or disclosure. These measures are regularly reassessed and updated to ensure their effectiveness.
- A Register of incidents of confidentiality of personal information, in the event of a breach of confidentiality, is kept and I undertake to disclose any incident jeopardizing the confidentiality of personal data to the Commission for Access to Information of the Quebec.
4- Disclosure of your personal information
« Osteopath Sheryl Hoo » undertakes to never sell, exchange, or share your personal information with third parties, unless this is permitted or required by law, or with your explicit consent. (For example, your insurer may ask us to disclose information for claims purposes.) Your data is not used for research, study, or statistical production purposes.
5- Access to personal information
You have the right to access your personal information and request a copy of it at any time, provided that you provide proof of identity before having access. There may be a delay of 24 hours before you can access this information.
By using our website, you consent to the collection and use of your information as described in this policy. We reserve the right to modify this section of the policy at any time. Changes will be posted on our website, and your subsequent use of the website constitutes your consent to the new terms.
This section of the policy aims to inform website visitors and our customers about how their data is processed and to ensure compliance with the requirements of Quebec Law 25.